Order Status: My order never arrived, what do I do?

If every item in your order is in stock, we ship within same business days if ordered before 3 pm East. Although most orders arrive in 2-5 days, please allow up to 7 days for orders to arrive. If it’s been longer than 7 days, please contact customer service at or call us at <718-526-0004>. International orders may take up to 21 days to arrive, depending on customs and local post office shipping delays. Please see our International Shipping / Customs Fees section for more information. Unless otherwise noted, please allow 10 to 21 business days for backordered items. Once your order has shipped, you will be able to track it and see if delivery attempts were made on the scheduled delivery day. Please make sure to check the order tracking page when your order ships to see if the package made it to your address. If you see that the package has been returned to us for any reason, or if it has gone back to the Post Office or other Carrier’s distribution center, either call the Carrier, or call us at the toll free number above. If you have any worries about your package, please call us toll free at and speak with one of our Customer Care specialists.